Look up your local body shop's reviews online.
This can tell you about the public views of their skills in customer service and how well they can solve a problem. https://www.webwiki.it/auto-works.cc/%D9%87%D8%A7%D9%86%D9%83%D9%88%D9%83-%D9%87%D8%A7%D9%86%D9%83%D9%88%D9%83-245-45-19-245-45-19-1