Google and Amazon each have different strengths here. Google, naturally, has the ability to answer some pretty darn complex questions—it is Google, after all. Alexa does better with more simple queries. Amazon’s AI, thanks to its third-party skills, can actually respond (or act) on a wider variety of requests than you can with Google’s assistant, though. So if you want your smart speaker to be more of an actual assistant—performing tasks for you, ordering things on Amazon for you—Alexa is what you want.
Audio quality may be in the ear of the beholder. The Wirecutter thought the Amazon Echo just edged out Google Home; PCMag, however, preferred the tones of Google’s smart home speaker. Basically: Both are comparable in terms of quality. However, if you stream music on Apple Music, Soundcloud, or Google Play, you’ll want to go with a Google Home over an Echo.
Amazon blamed the incident on "human error" and called it an "isolated single case." However, in May 2018 an Alexa device in Portland, Oregon, recorded a family's conversation and sent it to one of their contacts without their knowledge. The company dismissed the incident as an "extremely rare occurrence" and claimed the device "interpreted background conversation" as a sequence of commands to turn on, record, send the recording, and select a specific recipient.[78]

With Echo, you can talk to almost anyone hands-free—no tapping or searching required. Use Drop In to instantly connect to another compatible Echo at home or send an announcement across Echo devices, like calling the family for dinner or reminding the kids to go to bed. Plus, now with Skype calling stay in touch with friends and family in over 150 countries.
Amazon Alexa also offers a number of tools to catch you up on what’s happening in the world around you each day. In the Flash Briefing section, you can customize publications you’d like Alexa to include in your daily Flash Briefing, a brief overview of the day’s biggest headlines. You can also enter in your home or work address to get traffic updates for your daily commute. And if you missed a big game the night before, you can enter in your favorite teams and Alexa will fill you in on scores and upcoming schedules in your Sports Update.
In addition to performing pre-set functions, Alexa can also perform additional functions through third-party skills that users can enable.[28] Some of the most popular Alexa skills in 2018 included "Question of the Day" and "National Geographic Geo Quiz" for trivia; "TuneIn Live" to listen to live sporting events and news stations; "Big Sky" for hyper local weather updates; "Sleep and Relaxation Sounds" for listening to calming sounds; "Sesame Street" for children's entertainment; and "Fitbit" for Fitbit users who want to check in on their health stats.[29]
Advanced Audio Distribution Profile (A2DP) support for audio streaming from your mobile device to Echo or from Echo to your Bluetooth speaker. Audio/Video Remote Control Profile (AVRCP) for voice control of connected mobile devices. Hands-free voice control is not supported for Mac OS X devices. Bluetooth speakers requiring PIN codes are not supported.
There are concerns about the access Amazon has to private conversations in the home and other non-verbal indications that can identify who is present in the home with non-stop audio pick-up from Alexa-enabled devices.[69][70] Amazon responds to these concerns by stating that the devices only stream recordings from the user's home when the 'wake word' activates the device.
Advanced Audio Distribution Profile (A2DP) support for audio streaming from your mobile device to Echo or from Echo to your Bluetooth speaker. Audio/Video Remote Control Profile (AVRCP) for voice control of connected mobile devices. Hands-free voice control is not supported for Mac OS X devices. Bluetooth speakers requiring PIN codes are not supported.
For households with more than one member, one's Alexa contacts are pooled across all of the devices that are registered to its associated account. However, within Alexa's app one is only able to start conversations with its Alexa contacts.[50] When accessed and supported by an Alexa app or Echo device, Alexa messaging is available to anyone in one's household. These messages can be heard by anyone with access in the household. This messaging feature does not yet contain a password protection or associated PIN. Anyone who has access to one's cell phone number is able to use this feature to contact them through their supported Alexa app or Echo device. The feature to block alerts for messages and calls is available temporarily by utilizing the Do Not Disturb feature.[51]
^ Green, Penelope (11 July 2017). "'Alexa, Where Have You Been All My Life?'". The New York Times. Retrieved 12 July 2017. When Toni Reid and her colleagues at Amazon set out to build the device that is now known as Alexa, they were inspired by the computer that drove the Enterprise on Star Trek (voiced by Majel Barrett Roddenberry, who played Nurse Chapel on the series and was married to the show's creator). Focusing on cadence and an accent that would suggest 'smart, humble, helpful,' the team tested voices that a diverse population would respond to. 'Our goal was to have Alexa be humanlike,' Ms. Reid said, but why end there?

Now I am still learning about this product. Every new thing I try I am pleasantly surprised. I plan to get at least a smart home door lock and thermostat to use with it in the future, and several light switches. I am no great fan of the "RING DOORBELL" (due to frequently needed battery recharging) at this point, but I understand Amazon has purchased that company and will soon have an interface app available to use with the "Ring System" If you want to keep up with the march of technology, this device is probably your best doorway to that end, since Amazon is committed to pursuing it. Others may drop out along the way. (NEW) I made a hands free phone call to my son this moring as a test of the phone capabilities. Sound on my end was like he was in the room. The Alexa app and it's capabilities are evolving technologies. Features will be added. (Mine did an update download while playing music) Don't be disappointed. It is attractively packed, and very capable, but the "instructions" are not detailed and are sketchy. Lean about it online as I did before you purchase it. Read as many reviews as your eyes and attention span will allow, and take the plunge! An education awaits you!
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